Who we are
This website belongs to Orbit IT Solutions, an IT and electronic security business based at B-148, Shanti Industrial Estate, Sarojini Naidu Road, Tambe Nagar, Mulund West, Maharashtra 400080 (GSTIN 27AFCPB5929E1ZQ). When this policy says “we” or “us”, it means Orbit IT Solutions. Under Indian data protection law we are the Data Fiduciary for the personal data described here.
What we collect
- Quote and contact forms: your name, email address, phone number (optional), the service you need, and anything you write in the message box.
- Calls, WhatsApp messages and emails: whatever you choose to tell us, including photos of a faulty device.
- Service work: details of your devices and systems, your address for on-site visits, and billing details for invoices. Repairing a laptop, setting up a NAS or configuring a CCTV recorder can mean we see files stored on that equipment. We only access what the job needs and do not copy or keep your files.
- Website visits: our hosting provider records basic technical data such as your IP address, browser type and the pages requested, to keep the site running and secure.
This website does not use cookies, analytics tools or advertising trackers.
Why we use it
- To reply to your enquiry and send you a quote.
- To carry out the work you ask for, including visits, repairs, installation and support.
- To raise invoices and handle warranty claims and AMC support.
- To meet legal duties, such as GST and accounting records.
- To keep this website secure.
We do not use your details for unrelated marketing, and we do not sell or rent personal data to anyone.
Your consent
When you submit a form or contact us, you agree to us using your details for the purposes above. You can withdraw that consent at any time by emailing satish@orbititsolutions.in. Withdrawing consent does not affect anything we did before you withdrew it, and we may still need to keep some records where the law requires it.
Who we share it with
- Google: quote form submissions are stored in a Google Sheet through Google Apps Script, so Google processes them on our behalf.
- Vercel: our website host, which handles the technical data described above.
- Manufacturers and distributors: when a warranty claim or replacement part needs it, we share the device details and the contact details needed for that claim.
- Authorities: when we are legally required to.
Some of these providers may store data outside India. We only use well-established providers and share no more than each one needs.
Links to other services
Buttons on this site open WhatsApp, Google Maps and your phone or email app. Once you use those services, their own privacy policies apply.
How long we keep it
We keep enquiry details for as long as we need them to respond and follow up. We keep service and invoice records for as long as Indian tax and accounting law requires. After that we delete them.
How we protect it
Access to customer details is limited to the staff who need them for your job. We use reasonable technical and organisational safeguards to protect personal data from loss, misuse and unauthorised access.
Your rights
Under the Digital Personal Data Protection Act, 2023 you can ask us to:
- give you a summary of the personal data we hold about you and how we use it;
- correct, complete or update it;
- erase it, where we no longer need it or the law does not require us to keep it;
- stop using it, by withdrawing your consent;
- let someone you nominate exercise these rights on your behalf if you cannot.
To make a request, email satish@orbititsolutions.in. We may ask you to confirm your identity before we act on it.
Grievances
If you have a concern about how we handle your personal data, contact our grievance officer at satish@orbititsolutions.in, call 93240 32476, or write to Orbit IT Solutions, B-148, Shanti Industrial Estate, Sarojini Naidu Road, Tambe Nagar, Mulund West, Maharashtra 400080. We will respond within the time the law requires. If you are not satisfied with our response, you can complain to the Data Protection Board of India.
Children
Our services are meant for adults and businesses. We do not knowingly collect personal data from anyone under 18.
Changes to this policy
If we change how we handle personal data, we will update this page and the date at the top.